Utility Billing Dispute Letter - Texas Guide

What is a Utility Billing Dispute Letter?

A formal complaint about incorrect charges, billing errors, or service quality issues with a utility provider.

Texas-Specific Requirements

When writing a utility billing dispute letter in Texas, you must follow specific state regulations:

• Regulatory Body: Public Utility Commission of Texas
• Utility companies in Texas must investigate billing disputes and cannot disconnect service during active dispute resolution.

When to Use This Letter

You should send a utility billing dispute letter when:

• You received an unexpectedly high utility bill
• You were charged for services you did not receive
• Meter readings appear inaccurate or estimated
• You were charged fees or penalties you believe are unwarranted
• Service quality has been poor but charges remain high

What to Include

Your utility billing dispute letter should include:

• Your account number and service address
• Bill date and disputed amount
• Specific charges you are disputing
• Evidence supporting your dispute (meter readings, photos, past bills)
• Request for billing investigation and adjustment
• Request for payment plan if needed
• Reference to state utility commission rights
• Timeline for resolution

Sample Language

Here's an example of how to structure your letter:

I am writing to formally dispute charges on my utility bill dated [DATE] for account #[ACCOUNT]. The bill amount of $[AMOUNT] is significantly higher than my typical usage of $[TYPICAL], and I believe there is a billing error. I request an immediate investigation of my meter and account...

Note: This is sample language only. Your actual letter should be customized to your specific situation.

Common Mistakes to Avoid

• Not paying the undisputed portion of the bill
• Waiting too long to dispute the charges
• Not documenting meter readings and communication
• Failing to escalate to state utility commission if unresolved
• Not requesting suspension of late fees during dispute
• Ignoring the issue until service is threatened to be disconnected

Legal Considerations

Most states have utility consumer protection laws that require companies to investigate billing disputes and cannot disconnect service during a pending dispute if you pay the undisputed amount. State public utility commissions typically provide free mediation services. Check your state's specific rules on estimated billing and meter accuracy requirements.

Additional Texas Considerations

Consult Texas state statutes and local regulations for the most current requirements. Consider consulting a licensed attorney in Texas for complex situations.

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